Privacy Policy
Last Updated: September 2025
1. What Information We Collect
When you use the STELVIO app, we may collect:
- Your name, phone number, and email
- Address and location (to assign services)
- Booking details and service preferences
- Payment information (via secure third-party processors)
- App usage data (device type, activity logs, crash reports, etc.)
2. How We Use Your Information
We use your data to:
- Manage and confirm your bookings
- Improve the quality and personalization of our services
- Communicate with you (confirmations, reminders, offers, etc.)
- Provide customer support
- Prevent fraud or misuse
3. Payment Security
All card and wallet payments are handled through secure, encrypted channels. We do not store your full card details on our servers.
4. Data Sharing
We do NOT sell your data to any third party. We only share your data with:
- Our internal team (admin and operations)
- Secure payment providers
- Government authorities, if required by law
5. Cookies & Tracking
We may use cookies or similar technologies to improve your app experience and monitor performance. You can manage these in your device settings.
6. Data Retention
We keep your data as long as your account is active. Some records may be retained longer if required by law or to resolve disputes.
7. Your Rights
You can:
- Access or correct your information
- Request deletion of your account
- Opt out of promotional messages
- Contact us at any time about your data rights
8. Changes to This Policy
We may update this policy from time to time. Any changes will be posted in the app and on our website. Using the app after updates means you accept the new terms.
