Terms & Conditions

1. Acceptance of Terms

By downloading, registering, or using the STELVIO Home Hub app, you agree to these Terms and Conditions. If you do not agree, please stop using the app.

2. About the Platform

STELVIO Home Hub is a hybrid platform that allows users to book a wide range of home services such as:

• Cleaning
• Maintenance
• Car wash
• Moving & packing
• Beauty & wellness
• Verified home-based services and more

STELVIO handles all bookings and communication directly. Users do not choose or view individual service providers. STELVIO allocates providers internally based on factors such as availability, location, service type, and performance rating. This ensures consistency, quality control, and a seamless booking experience.

3. User Responsibilities

By using our app, you agree to:

• Provide accurate registration and contact information
• Maintain confidentiality of your login details
• Use the app for legal purposes only
• Allow safe and respectful access to your home/location during service delivery

4. Bookings & Payments

• All payments must be completed through the STELVIO app using secure methods, including card, wallet balance, or cash (if available).
• Bookings are only confirmed once payment is successfully processed or marked as payable by cash.

5. Cancellations & Refunds

Free Cancellation: You may cancel at no charge at least 6 hours before the scheduled service.

Late Cancellation Fee: Less than 6 hours → 50% cancellation fee.

Missed Appointments: If the provider arrives and cannot access the property or no one is available, no refund will be issued.

Refund eligibility:

• Provider did not show up or service not delivered.
• Service unsatisfactory (reported within 24 hours).
• Booking canceled by STELVIO or provider.
• Prepaid bookings canceled at least 6 hours in advance.

No refunds will be granted for:

• Cancellations made under 3 hours before appointment.
• Completed services with no complaint within 24 hours.
• Issues due to incomplete property access or unsafe conditions.

Submit refund requests through the app or contact support within 24 hours. Include booking reference, reason, and photos if applicable. Refunds are processed within 5–7 business days.

7. Loyalty & Rewards

• Loyalty points or rewards may be offered for repeat bookings.
• Points can be used as credits for future services.
• STELVIO reserves the right to modify or cancel the program anytime.

8. Prohibited Use

Users may not:

• Use fake identities or false information
• Harass or mistreat staff or service providers
• Attempt to bypass STELVIO by hiring teams privately
• Misuse the app or perform unlawful activity

9. Responsibility for Services

• STELVIO retains responsibility for booking, scheduling, and support.
• You will not have direct access to or visibility of the individual or company providing the service.
• All feedback, issues, or concerns should be directed to STELVIO support.

10. Account Suspension

• Repeated violations of booking policies
• Abuse of promotions, referrals, or loyalty programs
• Fraud or misuse detected

11. Limitation of Liability

• STELVIO is not liable for indirect or accidental losses during service.
• Not liable for delays due to traffic, weather, or unforeseen circumstances.
• Not liable for items not secured by the user before/during service.

12. Privacy

We care about your privacy. Your data is used only to deliver services, improve your experience, and comply with legal obligations. Full details are available in our  Privacy Policy

13. Changes to Terms

We may update these Terms at any time. Continued use of the app after updates means you agree to the new version. You will be notified in-app or via email if major changes occur.

14. Governing Law

These Terms are governed by the laws of the United Arab Emirates. Any legal disputes will be handled by the courts in the UAE.